Privacy policy

Welcome to Petals & Pup ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your information when you visit or make a purchase from our website.

Contact Information

Petals & Pup
1144 Strada Pecei
Henderson, NV 89011
United States

Email: info@petalsandpup.com

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from third-party sources.

Information You Provide to Us

When you make a purchase, create an account, subscribe to our newsletter, contact customer support, or otherwise interact with our website, we may collect:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number
  • Payment information
  • Order history
  • Customer service communications
  • Product preferences
  • Marketing preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Geographic location
  • Website usage information
  • Referral URLs
  • Pages viewed
  • Time spent on pages
  • Clickstream data

Information from Third Parties

We may receive information from:

  • Shopify
  • Payment processors
  • Advertising partners
  • Analytics providers
  • Social media platforms
  • Fraud prevention providers
  • Shipping and logistics providers

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing customer accounts
  • Sending transactional communications
  • Processing payments
  • Preventing fraud and unauthorized transactions
  • Improving our products and services
  • Conducting analytics and research
  • Personalizing your shopping experience
  • Delivering advertising and marketing communications
  • Complying with legal obligations
  • Enforcing our Terms of Service

3. Legal Basis for Processing (EEA, UK, and Switzerland)

Where applicable under GDPR and similar laws, we process personal information based on:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection of vital interests

You may withdraw consent at any time where processing relies upon consent.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember preferences
  • Enable shopping cart functionality
  • Process purchases
  • Measure website performance
  • Analyze visitor behavior
  • Deliver personalized advertising
  • Prevent fraud

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we obtain consent before placing non-essential cookies on your device.

5. Advertising and Analytics

We may use third-party services such as:

  • Google Analytics
  • Google Ads
  • Meta (Facebook and Instagram)
  • TikTok Ads
  • Pinterest Ads
  • Microsoft Advertising
  • Shopify Analytics

These services may collect information regarding your interactions with our website to provide analytics, advertising measurement, remarketing, and personalized advertising.

You may opt out of certain targeted advertising activities through industry-standard opt-out tools and applicable privacy controls.

6. How We Share Information

We do not sell personal information in exchange for monetary compensation.

We may share information with:

Service Providers

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email service providers
  • Marketing providers
  • Analytics providers
  • Customer support platforms
  • Fraud prevention providers

Business Transfers

Information may be transferred in connection with:

  • Merger
  • Acquisition
  • Sale of assets
  • Corporate restructuring

Legal Compliance

We may disclose information when required by:

  • Law
  • Court order
  • Government request
  • Regulatory authority

We may also disclose information to protect our rights, customers, or business operations.

7. Shopify Services

Our store is hosted on Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell products and services to you. Your data may be stored through Shopify's data storage systems, databases, and applications.

Shopify may process customer information to provide services, improve platform functionality, detect fraud, enhance customer experiences, provide advertising services, and comply with legal obligations.

For more information about Shopify's privacy practices, please review Shopify's Privacy Policy.

8. International Data Transfers

We operate globally.

Your personal information may be transferred to and processed in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate.

Where required by applicable law, we implement appropriate safeguards to protect transferred personal information.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain business records

Retention periods vary depending on the type of information and applicable legal requirements.

10. Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Receive a copy of your data
  • Request data portability
  • Opt out of targeted advertising
  • Opt out of certain data sharing activities

To exercise these rights, contact:

info@petalsandpup.com

We may need to verify your identity before responding to your request.

12. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and related laws.

Subject to applicable limitations, California residents may request:

  • Access to personal information collected
  • Deletion of personal information
  • Correction of inaccurate information
  • Information regarding categories of data collected
  • Information regarding disclosure practices
  • Limitation of certain sensitive personal information processing
  • Opt-out rights where applicable

To submit a privacy request, contact:

info@petalsandpup.com

We will not discriminate against individuals who exercise their privacy rights.

13. European Privacy Rights

Residents of the European Economic Area (EEA), United Kingdom, and Switzerland may have rights under applicable data protection laws, including GDPR.

These rights may include:

  • Access
  • Rectification
  • Erasure
  • Restriction
  • Data portability
  • Objection
  • Withdrawal of consent

You may also lodge a complaint with your local data protection authority.

14. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete such information.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing any personal information.

16. Marketing Communications

You may opt out of promotional emails at any time by:

Even if you opt out of marketing communications, we may still send transactional or service-related communications.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Business operations
  • Legal requirements
  • Technology
  • Industry practices

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after updates become effective constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Petals & Pup
1144 Strada Pecei
Henderson, NV 89011
United States

Email: info@petalsandpup.com