Shipping policy

Thank you for shopping with Petals & Pup. We are committed to providing reliable worldwide shipping and a smooth delivery experience for our customers.

Please review the following Shipping Policy carefully before placing an order.

Contact Information

Petals & Pup
1144 Strada Pecei
Henderson, NV 89011
United States

Email: info@petalsandpup.com

Shipping Coverage

We proudly offer shipping to customers worldwide.

Delivery availability may vary depending on local regulations, carrier restrictions, or logistical limitations.

If we are unable to ship to your location, we will notify you as soon as possible.

Shipping Fee

Free Shipping on All Orders

No minimum purchase amount is required.

The shipping fee will be clearly displayed at checkout before payment is completed.

Unless otherwise stated, no additional standard shipping charges will be applied.

Order Processing Time

Orders are typically processed within 48 hours after successful payment verification.

Processing includes:

Order verification
Quality inspection
Packaging
Carrier handoff

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, processing times may be slightly extended.

Estimated Delivery Time

After shipment, orders generally arrive within:

15–20 Business Days

The total estimated delivery timeframe consists of:

Processing Time: Up to 48 hours
Transit Time: Approximately 15–20 business days

Please note that delivery estimates are not guaranteed and may vary depending on destination, customs procedures, and carrier performance.

Delivery Delays

Occasionally, shipments may experience delays due to circumstances beyond our control, including but not limited to:

Customs inspections
Severe weather conditions
Peak holiday seasons
Transportation disruptions
Carrier delays
Natural disasters
Government restrictions

Petals & Pup is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear after shipment, depending on the carrier and destination country.

Customers may use the provided tracking number to monitor shipment progress.

Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, VAT, GST, or other fees may be imposed by the destination country's authorities.

These charges are determined by local customs agencies and are the responsibility of the customer unless otherwise required by applicable law.

Petals & Pup has no control over such charges and cannot predict their amount.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect address is provided:

Please contact us immediately.
Address modifications may only be possible before shipment.

Once an order has been shipped, address changes cannot be guaranteed.

Petals & Pup is not responsible for deliveries made to incorrectly provided addresses.

Lost Packages

If your package appears lost in transit, please contact us at:

info@petalsandpup.com

We will work with the shipping carrier to investigate the shipment.

Lost package claims may require verification before a replacement, store credit, or refund can be issued.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

Your order number
Photographs of the package
Photographs of the damaged item(s)

After review, we will determine an appropriate resolution, which may include:

A replacement item
Store credit
A refund

The chosen remedy will depend on the circumstances of the claim.

Failed Delivery Attempts

If delivery cannot be completed due to:

Customer unavailability
Refusal of delivery
Incorrect address information
Failure to respond to carrier requests

additional shipping fees may apply for reshipment.

Any costs incurred due to failed delivery attempts may be deducted from any eligible refund where permitted by law.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately to improve delivery efficiency.

Customers will receive tracking information for each shipment when applicable.

Receiving multiple packages for a single order does not result in additional shipping charges.

Force Majeure

Petals & Pup shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Epidemics or pandemics
Government actions
Labor disputes
Transportation interruptions
Customs delays
Internet or system outages

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page together with an updated revision date.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

For shipping-related questions or assistance, please contact: