Refund policy
At Petals & Pup, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds in accordance with the policy below.
Contact Information
Petals & Pup
1144 Strada Pecei
Henderson, NV 89011
United States
Email: info@petalsandpup.com
Our Return Promise
We strive to make shopping with Petals & Pup simple and worry-free.
✔ Returns accepted within 30 days of delivery
✔ Free return shipping on eligible returns
✔ No restocking fees
✔ No final sale items
✔ Transparent refund process
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, items must:
- Be unworn, unused, and unwashed
- Be in original condition
- Have all original tags attached
- Be free from stains, odors, perfume, pet hair, or damage
- Be returned in the original packaging whenever possible
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items cannot be returned:
- Bodysuits
- Lingerie
- Swimwear without original hygiene liners
- Earrings and pierced jewelry
- Beauty products
- Gift cards
- Customized or personalized products
If a non-returnable item arrives damaged or defective, please contact us immediately.
How to Initiate a Return
To request a return, please contact us at:
Please include:
- Order number
- Full name
- Email address used for the order
- Item(s) being returned
- Reason for return
- Photos if the item is damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will provide detailed return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
We provide free return shipping for all approved and eligible returns under this policy.
Once your return request is approved, we may provide a prepaid return shipping label or alternative return instructions depending on your location.
There are:
- No return shipping charges for approved returns
- No restocking fees
- No hidden processing fees
Petals & Pup is not responsible for items lost during return transit if the provided return instructions are not followed.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
Please contact us within 7 days of delivery and provide photographs clearly showing the issue.
Once verified, we may offer one of the following remedies:
- Replacement item
- Full refund
- Store credit
The appropriate resolution will be determined based on the circumstances.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to the original payment method used during checkout.
No restocking fees will be deducted from your refund.
Refund processing times may vary depending on your financial institution.
Typical processing times:
- Credit/Debit Cards: 5–10 business days
- PayPal: 3–7 business days
- Other payment methods: subject to provider processing times
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank regarding pending transactions.
- Allow additional processing time.
If you still have not received your refund, please contact:
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, please:
- Return the original item following this policy.
- Place a new order for the desired item.
This helps ensure faster processing and inventory availability.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
After an order enters processing or has been shipped, cancellation requests cannot be guaranteed.
To request a cancellation, please contact:
as soon as possible.
Refused Deliveries
If a package is refused by the customer or cannot be delivered due to incorrect shipping information provided by the customer:
- Any carrier charges incurred may be deducted from the refund where permitted by law.
- Additional reshipping fees may apply if the customer requests a replacement shipment.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted:
- Contact us immediately.
- Address changes may only be possible before shipment.
Once an order has been shipped, we cannot guarantee modifications.
Petals & Pup is not responsible for orders delivered to an incorrectly provided address supplied by the customer.
International Returns
We proudly serve customers worldwide.
International customers may be responsible for any customs duties, import taxes, or governmental fees imposed by their local authorities that are not recoverable by us.
Where applicable, customers must comply with local customs regulations when returning merchandise.
Fraud Prevention
To protect our customers and business, we reserve the right to:
- Refuse suspicious return requests
- Request additional verification
- Limit excessive return activity
- Deny returns that violate this policy
Consumer Rights
Nothing in this policy limits or excludes any rights granted to consumers under applicable consumer protection laws in their country, state, or region of residence.
Where local laws provide greater consumer protections than this policy, those laws shall prevail.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Petals & Pup
1144 Strada Pecei
Henderson, NV 89011
United States
Email: info@petalsandpup.com
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